After Sales Services Policy
At Mivason International LLC, our commitment to your success extends beyond the final delivery of your design project. We understand that continued support and maintenance are crucial for the longevity and effectiveness of your digital assets. This After Sales Services Policy outlines the support options available to you once your project is complete.
1. Post-Launch Support & Bug Fixes (Initial Period) For a specified period (e.g., 30 days) following the final launch or delivery of your project (e.g., website, app UI, animated video), Mivason International LLC provides free bug fixes and adjustments for any technical issues or errors directly attributable to our development or design work. This does not cover issues arising from third-party software updates, client-made modifications, or external factors.
2. Revisions and Modifications (Post-Launch) Any requests for revisions, modifications, or additions to the delivered project beyond the scope outlined in the initial project proposal (SOW) or after the initial bug-fix period will be considered as new work. These services will be quoted and billed separately, typically on an hourly basis or as a new mini-project, depending on the scope. Examples include content updates, new page designs, feature additions, or significant visual redesigns.
3. Ongoing Maintenance & Support Packages For certain services, particularly websites and applications, Mivason International LLC offers optional ongoing maintenance and support packages. These packages are designed to ensure your digital platforms remain secure, up-to-date, and fully functional. Services within these packages may include:
- Regular software updates (CMS, plugins, themes)
- Security monitoring and patching
- Performance optimization
- Regular backups
- Minor content updates (as per package terms)
- Dedicated technical support hours
Details, pricing, and specific inclusions for these packages will be provided upon request.
4. Training and Documentation Upon completion of certain projects (e.g., website design with a Content Management System), Mivason International LLC will provide basic training and/or documentation to empower you to manage and update your new asset effectively. This training will cover essential functions relevant to your daily operations.
5. Scope of After Sales Services Our after-sales services primarily focus on the integrity and functionality of the design and development work we provided. We do not provide IT support for your internal systems, third-party software unrelated to our deliverables, or issues arising from unauthorized modifications to our work.
6. Requesting After Sales Support To request after-sales service or inquire about maintenance packages, please contact us directly via email. Provide a clear description of the issue or request, including relevant URLs, screenshots, or error messages where applicable. We aim to respond to all support inquiries within 1-2 business days.
Contacting Us for After Sales Support For any post-project inquiries or support needs, please reach out to:
Mivason International LLCEmail: admin@milvasoninternationalllc.com